Answer:
To upgrade your firmware for the E6510, please follow the steps below:
Step 1: Prepare a USB drive and format it with FAT32 format
Step 2: Download the firmware file from our Product Firmware section found on our support page here
Please note: the firmware files are different for each display size and there are also 2 versions of each model – it is important you ensure you have the correct file.
The zipped firmware file will have the model name (ie AVE-6510) and the generation (ie Gen 1 or Gen 2). The different generations can be identified as below:
Step 3: Copy the unzipped firmware file MS282Upgrade.bin to the root folder of the USB drive (other files can be ignored)
Step 4: Turn the display to standby status
Step 5: Connect the USB drive to the USB port found at the rear of the display on the left-hand side
Step 6: Turn on the display by pressing and holding down the Power button for 10 seconds until the power light flashes. This will automatically start the firmware update process
Step 7: When the firmware upgrade has finished, the display will restart automatically
Please note: after reset, the display may take a few minutes. Please be patient and do not attempt to turn-off/reset the display during this period
Step 8: Once complete, navigate to the setting menu to check the firmware version where the last characters should match the last characters of the downloaded firmware file – e.g. in the below example the matching characters should be ‘r70’
