Customer Support Technician 

ABOUT US:
Avocor designs, develops, and manufactures market-leading interactive technology solutions for both corporate and education environments. We specialize in providing next-generation interactive touch screens and software solutions that provide an unrivaled experience for customers. Avocor solutions are built for today’s modern workplace to unify in-room and remote collaboration experiences and provide a single visual platform. From executive rooms, to huddle rooms, to large team meeting rooms, the Avocor integrated media platform transforms business-as-usual into inspired teamwork with all the latest tools for collaboration.

POSITION SUMMARY:
The Customer Support Technician will be a part of a fast-paced team whose primary task is to provide technical support to IT administrators and integrators who work with our state-of-the-art collaboration technology. The position requires a close partnership with the Technical Service Team to assist with product failure and root cause analysis.

We are looking for a personable and self-motivated tech enthusiast with a passion for excellent customer service. The right candidate will be driven to learn and navigate complex products, systems, and customer facing situations. The right balance of hardware and software aptitude, and patience and interpersonal skills are key to successful growth in this position, and a promising future with our growing company.

ESSENTIAL FUNCTIONS:

•  Provide seamless and exceptional customer support via a web-based ticketing system (phone, email, and chat services apply).
• Troubleshoot and provide actionable steps to customer reported issues with regard to hardware, software, and third-party interoperability.
• Assist with product repair and hands-on product analysis to help increase product knowledge and understanding of overall service process.
• Drive reporting and resolution of issues encountered in the field.
• Provide customer support services to partner companies.
• Provided assistance in the factory repair center as needed.
• This is an onsite job that will require you to use and manipulate heavy equipment.
• Other tasks as assigned.

 QUALIFICATIONS:

•  Passion for technology.
• Ability to solve complex technical issues, effectively prioritize various tasks, and work under the pressure of time constraints.
• Excellent written and verbal communication skills.
• Self-motivated to learn new skills, systems, and processes.
• Zendesk experience is a plus.
• Bachelor's degree or equivalent work experience
• At least two years in AV support, IT support, or equivalent.
• Flexibility for business-related travel as required.

BENEFITS:

• Location: Wilsonville, OR
• Competitive Salary + Full benefits package, including medical/vision/dental insurance, Short- & Long-Term Disability, Life Insurance, Accident Insurance, FSA, 401(k), PTO and Paid Holidays upon eligibility

Avocor is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, veteran status, or disability status.