Customer Support Technician 

ABOUT US:

Avocor is a global provider of innovative display and collaboration solutions, designing technology that enhances the way people communicate and work together across enterprise, education, government, and public sector environments. Whether it’s driving productivity in hybrid meeting spaces or supporting active learning in classrooms and lecture theatres, Avocor solutions deliver exceptional performance, ease of use, and seamless integration with the tools people already rely on.

As part of AUO Display Plus, a business group of AUO Corporation, a global leader in display technology, Avocor combines agile innovation with deep industry expertise to bring cutting-edge display solutions to market. This partnership enhances our ability to scale globally, accelerate product development, and deliver future-ready solutions that meet the evolving needs of modern work and learning.

From huddle spaces to higher education campuses, Avocor is transforming collaboration, helping teams and learners everywhere connect, create, and achieve more together.

JOB SUMMARY:

The Customer Support Technician will be a part of a fast-paced team whose primary task is to provide technical support to IT administrators and integrators who work with our state-of-the-art collaboration technology. The position requires a close partnership with the Technical Service Team to assist with product failure and root cause analysis.

We are looking for a personable and self-motivated tech enthusiast with a passion for excellent customer service. The right candidate will be driven to learn and navigate complex products, systems, and customer facing situations. The right balance of hardware and software aptitude, and patience and interpersonal skills are key to successful growth in this position, and a promising future with our growing company.

ESSENTIAL FUNCTIONS:

•  Provide seamless and exceptional customer support via a web-based ticketing system (phone, email, and chat services apply).
• Troubleshoot and provide actionable steps to customer reported issues with regard to hardware, software, and third-party interoperability.
• Assist with product repair and hands-on product analysis to help increase product knowledge and understanding of overall service process.
• Drive reporting and resolution of issues encountered in the field.
• Provide customer support services to partner companies.
• Provided assistance in the factory repair center as needed.
• This is an onsite job that will require you to use and manipulate heavy equipment.
• Other tasks as assigned.

 QUALIFICATIONS:

•  Passion for technology.
• Ability to solve complex technical issues, effectively prioritize various tasks, and work under the pressure of time constraints.
• Excellent written and verbal communication skills.
• Self-motivated to learn new skills, systems, and processes.
• Zendesk experience is a plus.
• Bachelor's degree or equivalent work experience
• At least two years in AV support, IT support, or equivalent.
• Flexibility for business-related travel as required.

BENEFITS:

• Location: Wilsonville, OR
• Competitive Salary + Full benefits package, including medical/vision/dental insurance, Short- & Long-Term Disability, Life Insurance, Accident Insurance, FSA, 401(k), PTO and Paid Holidays upon eligibility

Avocor is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, veteran status, or disability status.