FAQ's
1. Claim process
- Eligibility: All EDU institutions which purchased any quantity of Jamboards are eligible for the Jamboard replacement program. For each Jamboard purchased, EDU institutions are eligible for replacement with a Board 65 on a one for one basis.
- Where do I start? Avocor has a specific page on its website outlining the program from end to end. The first step is completing a claim with Google here.
- Proof of purchase: At the time of the purchase of your Jamboard(s), you also acquired a perpetual license for each device. If each Jamboard was enrolled in Google Admin Console and continues to be enrolled, that is sufficient proof of purchase. If a Jamboard has since been unenrolled, you are asked to provide the serial numbers for those devices for verification with Google.
- Approvals: Each claim will be evaluated for completeness and accuracy. For Jamboard claims of 5 units or less, the approval period is within 24 hours. For Jamboard claims of greater than 5 units, the approval period is within 5 business days. You will receive an email from Google with either an approval or request for additional information.
2. Logistics
- Upon approval of your claim, you will be asked to complete the Logistics form on the Avocor website here. Your submission will include all of the necessary information so that Avocor can complete your Board 65 fulfillment.
- Configuration: For each Board 65 replacement, you may choose to receive the Board 65 with a wall mount or rolling stand at no charge. The wall mount is unique to Board 65, but will generally replace a wall-mounted Jamboard and its mount with ease. The rolling stand is also optimized specifically for the Board 65, and is easy to install and attach to your new Board 65.
- Shipments: For destinations in the US, UK, EU, Japan and Australia, ground shipping is included at no charge to your preferred destination.
- For shipments to Honduras, these may be picked up in Miami. You will be responsible directly for shipping logistics from Miami and the remaining shipping costs, taxes and duties.
- For shipments to Thailand, these will be fulfilled from Taiwan. You will be responsible directly for these shipping costs, taxes and duties.
- Arrival date: Avocor will make every effort to meet your requested arrival date, however fulfillment will be made on a first-come, first-served basis.
- Arrival window: To minimize disruption and shipment refusals, we ask that you specify the time windows where shipments may be received.
- Backlogs: In the event of a fulfillment backlog, your customer success manager with Avocor will reach out to you to reschedule at the next possible date.
- Receipt: Please ensure you have the necessary storage space to receive the shipment of the Board 65 devices, rolling carts and/or wall mounts. * Avocor requires a proof of delivery which the carrier will have the recipient sign. These are shipped on a pallet in one of the following configurations:
- Up to 3 Board 65 / pallet (519 lbs, 52”H x 30”W x 74”L)
- Up to 4 Rolling Carts / pallet (366 lbs, 49”H x 41”W x 48”L)
- Up to 20 Wall Mounts / pallet (346 lbs, 44.5”H x 30”W x 48”L)
- Mixed configurations for small quantities may be provided (i.e. 1 Board 65 and 1 Rolling Cart / pallet)
- Jamboard disposition: Unless you have already made other arrangements for your Jamboard(s), Avocor provides information on the proper e-waste disposal of your Jamboards here.
- Board 65 installation: These quick-start guides and unboxing videos are available for your review and use:
3. Licensing & Google Admin console
- Jamboard and GMH licensing comparison:
- Each Jamboard required a $600 US perpetual license for EDU institutions. This enabled the Google Jamboard application and Google Meet. Existing Jamboard licensing will sunset with the Jamboard hardware AUE (auto-update expiration) on Oct 1, 2024.
- All GMH (Google Meet Hardware) devices, including the Board 65 require a $250 US / year license. Google will provide the first year GMH license at no cost to EDU institutions which replace their Jamboard with a Board 65. Subsequent renewals may be purchased from your preferred reseller or from Google’s self-serve portal.
- Jamboard application sunset: The Jamboard application will enter a read-only mode effective Oct 1, 2024 and no more edits may be made to existing Google Jams. Effective Dec 31, 2024 access to previously created Google Jams will end. More information can be found here.
- Jamboard device sunset: The Jamboard device will also reach AUE effective Oct 1, 2024. Access to Jamboard devices will no longer be possible from Google Admin console. More information can be found here.
4. Whiteboard alternatives for Google Meet Hardware:
- Starting in Q1 2024, several premium whiteboard experiences from external partners will be enabled in Google Workspace for existing EDU institutions who leveraged the Jamboard application. While these have separate subscription costs from the respective partner, each have subscription programs specific to EDU customers with additional promotions possible for Board 65 users.
- Jam migration: Each partner will be enabling a migration process to take existing Jams which had previously been created and migrate them to the specific partner platform.
- External whiteboard partner support on Board 65: Google and Avocor are working closely with each of these external partners to enable support for their platform on the Board 65. Support for some of these platforms will begin in beta at the end of 2023 and early in 2024, with full support for all partners by summer of 2024.
- Specific partners and EDU programs:
